Refund policy

We want you to get the right part and have it work. If something isn’t right, here’s how returns work.

Return window. You may request a return within 30 days of delivery.

Condition. Items must be unused, in resalable condition, and in their original packaging.

Restocking fee. Returns are subject to a 20% restocking fee. We waive the restocking fee when the return is our error, such as a wrong or defective item.

How to start a return. Contact us at info@thefgi.com or (800) 311-9903 with your order number and the item you’d like to return. We’ll confirm whether the item qualifies and send return instructions. Returns are sent to: The Fountainhead Group, Inc., 23 Garden St, New York Mills, NY 13417. Please don’t send anything back before you hear from us.

Return shipping. If the return is due to our error (a wrong or defective item), we cover return shipping. For all other returns, including a change of mind, return shipping is the customer’s responsibility.

Sprayers and parts that have held chemicals. For safety reasons, we cannot accept standard returns on sprayers or parts that have held chemicals. If you have a warranty claim on an item that has been used with chemicals, we will still review it. Contact us first and we’ll tell you how to flush the unit and ship it safely.

Refunds. Once we receive and inspect the return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days, less the restocking fee where it applies. Original shipping charges are non-refundable unless the return is due to our error.

Damaged or wrong items. If your order arrives damaged or incorrect, contact us within 14 days of delivery with a photo and we’ll make it right at no cost to you.

Questions? info@thefgi.com or (800) 311-9903